Terms of service

Welcome to Sakura Candy Co.

By accessing our website or purchasing products from our store, you agree to the following Terms of Service.

Please read these terms carefully before using our store.

Store Overview

Sakura Candy Co. sells Japanese snacks, candies, character-themed snacks, seasonal items, and related products to customers overseas.

All products are shipped from Japan unless otherwise stated.

Product Information

We do our best to provide accurate product descriptions, images, prices, and availability.

However, product packaging, design, ingredients, size, and availability may change without notice due to manufacturer updates or seasonal changes.

Product images are for reference only and may differ slightly from the actual product.

Food Allergies and Ingredients

Our products may contain allergens such as milk, wheat, eggs, soy, peanuts, tree nuts, seafood, or other ingredients.

Customers are responsible for checking product ingredients, allergen information, and suitability before consuming.

If you have allergies or dietary restrictions, please contact us before placing an order.

Sakura Candy Co. is not responsible for allergic reactions or health issues caused by consuming products purchased from our store.

Orders

By placing an order, you agree that all information provided is accurate and complete.

We reserve the right to cancel or refuse any order if:

The product is unavailable

The order information is incomplete or incorrect

Payment cannot be processed

Shipping to your country or region is not available

The order appears to be fraudulent or suspicious

There is an error in product pricing or product information

Pricing and Availability

Prices and availability may change without notice.

Some Japanese snacks are seasonal, limited-edition, or available only for a short time.

If an item becomes unavailable after your order is placed, we may contact you to offer a replacement, refund, or another suitable option.

Payment

Payment must be completed at checkout.

Orders will not be processed until payment is confirmed.

Shipping, Duties, and Taxes

Orders are shipped from Japan to selected international destinations.

Import duties, VAT, customs fees, and other local taxes may be charged depending on your country’s regulations.

These fees are the responsibility of the customer unless they are clearly collected at checkout.

If duties or taxes are not collected at checkout, you may be asked to pay them upon delivery.

Please review our Shipping Policy and Shipping & Duties page before placing your order.

Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy.

Because our products are food items, returns are generally not accepted for safety and hygiene reasons.

Heat-Sensitive Products

Some products, such as chocolate, soft candy, cream-filled snacks, or other heat-sensitive items, may melt, soften, or change texture during warm seasons or international shipping.

We may temporarily stop selling or shipping certain heat-sensitive products during hot seasons.

Customers who purchase heat-sensitive items during warm weather understand that melting or texture changes may occur during delivery.

Intellectual Property

All content on our website, including text, images, logos, designs, and branding, is owned by Sakura Candy Co. or used with permission.

You may not copy, reproduce, distribute, or use our content without permission.

Prohibited Use

You may not use our website or services for any unlawful purpose.

You may not attempt to interfere with the operation, security, or functionality of our store.

Limitation of Liability

Sakura Candy Co. is not responsible for delays, customs issues, carrier problems, local delivery issues, weather conditions, or other circumstances outside our control.

To the fullest extent permitted by law, Sakura Candy Co. shall not be liable for indirect, incidental, or consequential damages related to the use of our store or products.

Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page.

If you have any questions about these Terms of Service, please contact us.